1. Request deletion from Winni
This is the proposed request procedure for Winni AI LLC. Send deletion requests to support@holawinni.com. Mailbox operation and the response workflow must be tested before this page is used as Meta’s data-deletion instructions URL.
2. If you are a merchant
Send a request from your account’s business email with the subject “Winni data deletion request.” Identify your business, connected WhatsApp business number, and whether you want particular records deleted or the entire account closed. Do not include passwords, access tokens, identification documents, or payment card details. We may request proportionate information to verify your authority and clarify the scope.
3. If you are a merchant’s customer
Contact the merchant first, since it controls its customer relationship and may hold records in other systems. To request assistance from Winni, identify the merchant and the phone number or email used in the conversation. Include only what is needed to locate the records; avoid sending your full conversation history or sensitive documents. Winni may coordinate the request with the merchant and respond directly where required by law.
4. What happens next
An authorized person should verify the request, identify the relevant systems, assess any lawful exceptions, and arrange deletion or anonymization where required. The final response should confirm completion or explain any retained information, applicable reason, and available next steps. Required legal deadlines apply; a final operational service-level commitment has not been set. Backups, messaging services, commerce platforms, and AI-provider copies need separate handling under their applicable rules and contracts.
5. Disconnecting is different from deletion
Removing an integration or revoking Meta permissions stops access within the limits of that platform. It does not automatically erase information already stored. Submit a deletion request if you also want stored information removed. Deletion may affect conversation history, personalization, and ongoing service. Some transaction, security, audit, or legal records may need to be retained for limited purposes.
6. Pending activation
Before this page becomes public: designate and test the request mailbox, assign an owner, document identity verification, implement deletion across all production systems and provider copies, establish backup expiry and exception handling, and test the complete process. This page is instructions only; it is not a technical Meta data-deletion callback endpoint.